The Continuous Improvement Performance Initiative was created in support of the CareerSource Florida Board of Directors’ core value of continuous improvement for Florida’s workforce development system. Authorized by Florida law (FS 445.004(6)(b)), the Continuous Improvement Performance Initiative represents the evolution of how we measure, track and improve performance at the state and local levels. The initiative is aligned with CareerSource Florida’s corporate goals and the federal Workforce Innovation and Opportunity Act Primary Indicators of Performance in which all states are responsible for achieving performance targets. The metrics and components included in the Continuous Improvement Performance Initiative offer additional measures specifically aligned with Workforce Innovation and Opportunity Act and the goals and strategies of the State of Florida.
The Continuous Improvement Performance Initiative was designed and developed based on input from local workforce development board leaders during strategy planning and feedback sessions. Team members from CareerSource Florida and the Department of Economic Opportunity conducted best practices research, historical data analyses and evaluation of past systems. Florida's Performance Funding Model was instrumental in the design of the Continuous Improvement Performance Initiative. Additionally, a Performance Advisory Council, consisting of local workforce development board representatives, was established to provide feedback and recommendations for continuous improvement.
The initiative includes three key metrics with additional credit for serving individuals with barriers to employment and for providing staff-assisted, high-value services to business establishments in up to five board-selected industry sectors:
- Employment Rate 1st Quarter After Exit: The percentage of Workforce Innovation and Opportunity Act and Wagner-Peyser participants who exited the system and had certified wages the first quarter after exit.
- Participant Training Rate: The percentage of Workforce Innovation and Opportunity Act participants who received training services.
- Business Penetration: The number of business establishments provided a staff-assisted, high-value service by a local workforce development board.
The CareerSource Florida Board of Directors allocated $5 million per year to recognize local workforce development board performance on the metrics within the Continuous Improvement Performance Initiative during state fiscal years 2019-2020 and 2020-2021 (starting July 1 through June 30). Learn more about the metrics and methodology for this initiative.